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Module 425 minutes

Change Management and Adoption

Drive AI adoption across the organization. Overcome resistance and build AI-ready culture.

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Learning Objectives

  • Drive organizational AI adoption
  • Overcome resistance to change
  • Build AI literacy
  • Create feedback loops

Technology Is Easy, People Are Hard

AI transformation is 80% people, 20% technology.

Change Management Strategy

1. Create urgency

  • Share market pressures
  • Show competitive moves
  • Highlight opportunities

2. Build coalition

  • Executive sponsorship
  • Department champions
  • Early adopter groups

3. Communicate vision

  • Where we're going
  • Why it matters
  • What's in it for them

4. Enable action

  • Training programs
  • Time to experiment
  • Safe to fail culture

5. Generate wins

  • Quick visible successes
  • Celebrate and share
  • Build momentum

6. Sustain change

  • Embed in processes
  • Update incentives
  • Continuous learning

Overcoming Resistance

"AI will replace my job":

  • Show AI as assistant, not replacement
  • Highlight new opportunities
  • Provide reskilling

"Too complex for me":

  • No-code tools
  • Comprehensive training
  • Peer support

"We tried AI, it failed":

  • Learn from failures
  • Different approach
  • Start smaller

AI Literacy Program

  • Executive briefings
  • Department workshops
  • Hands-on training
  • Certification tracks
  • Communities of practice

Key Takeaways

  • Executive sponsorship is non-negotiable
  • Address job security fears directly and honestly
  • Build AI literacy before rolling out tools
  • Celebrate early wins publicly
  • Make time for experimentation

Practice Exercises

Apply what you've learned with these practical exercises:

  • 1.Create AI adoption roadmap
  • 2.Design training program
  • 3.Identify and address resistance
  • 4.Plan quick win projects

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